Scams · Action Guide

Check a Parent’s Computer for Remote-Access Scam Risk

Short answer · G004

Do not install or keep using remote-access software because an unexpected caller told you to. If access may already have been granted, treat it as a possible active incident.

Review unexpected remote-access requests and stop routine setup if compromise may be active.

10 minFreeDo this with: Mom or Dad

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Do this now

This page is meant to help you finish one useful task, not just read about it.

Stop and identify exactly what needs to be checked.

Use the official provider or government guidance linked by this Guide.

Make the smallest useful change first.

Mark the task done, then use the full plan to see what else is worth checking.

Done?

If you completed the steps above, this task can be checked off. Your family may still have other digital-safety gaps.

Purchase needed? No. This action is designed to be completed without buying a product.

Why this guidance appears

Sources & review

Action ID: G004
Primary source family: FTC / CISA
Last reviewed: September 22, 2026

Next Time Home converts official guidance into a practical order of operations for an adult child helping a parent. The source organization does not endorse Next Time Home.

See our Sources & Methodology →

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